1. General Principle — All Purchases Final

Except as expressly provided in this Refund Policy or required by mandatory non-waivable statutory legislation, all purchases made on fanzzer.com—including recurring creator subscriptions, multi-month bundles, pay-per-view (PPV) media unlocks, direct tips, creator wishlist funding, and paid messaging—are strictly final, non-refundable, and non-exchangeable.

All payments, renewals, and billing records are processed securely through our authorized payment processor, CCBill (ccbill.com), a PCI-DSS Level 1 certified entity.

2. Immediate Digital Performance & Statutory Waiver

Digital media, stream feeds, messaging access, and platform interaction privileges are delivered immediately upon checkout authorization.

Under consumer contracts laws (including European Union and United Kingdom statutory provisions where applicable), by purchasing digital content on Fanzzer, you explicitly consent to the immediate supply of the digital service and expressly acknowledge that once delivery has commenced, you waive and forfeit any statutory 14-day right of withdrawal or cooling-off cancellation period.

3. Fan Subscriptions & Cancellations

Fan subscriptions provide recurring access to exclusive creator content and are billed in advance for each billing cycle (e.g. monthly or multi-month bundle).

• Cancellation at Any Time: You can turn off auto-renewal anytime in your account settings or through the CCBill subscriber portal.
• No Partial or Pro-Rata Refunds: Canceling a subscription prevents future recurring charges from billing at the conclusion of your current billing period. Cancellation does not generate a partial, pro-rated, or retroactive refund for the unexpired portion of the billing cycle.
• Access Remains Active: You will continue to have subscriber access to that creator's content until the end of the paid billing interval.

4. Exceptional Subscription Refund Scenarios

Subscriptions will not be refunded after access has commenced, except in the following rare and platform-verified situations evaluated at our sole discretion:

• Content Depletion: The creator deletes, unpublishes, or deactivates substantially all of their media during your active subscription period without legitimate cause or notice.
• Unjustified Creator Block: The creator blocks or bans your account immediately following a successful subscription payment, without any breach of platform rules, terms, or community guidelines on your part.
• Catastrophic Technical Error: A persistent platform-side technical fault directly prevents you from viewing or accessing paid subscription content, and our engineering support is unable to resolve the issue within a reasonable period after notification.

5. Pay-Per-View & Locked Media

Pay-per-view (PPV) unlocks and locked direct messages allow you to access specific photos, videos, or audio tracks.

• Once media is unlocked, the transaction is completely non-refundable.
• A refund will only be considered if the underlying file is corrupt, truncated, or technically unplayable due to a platform-level defect that our technical team cannot remediate.

6. Tips & Wishlist Crowdfunding Goals

Tips and creator wishlist contributions are voluntary, personal monetary gifts provided directly to support creators:

• They are not conditional upon commercial deliverables, physical delivery of goods, or custom creator performance.
• Fanzzer does not broker, sell, warehouse, or ship physical merchandise; wishlist contributions are credited as cash support directly to the creator's wallet balance.
• All tips and wishlist contributions are strictly non-refundable under any circumstance.

7. How to Submit a Refund Request

If you believe your transaction qualifies for an exception under this policy:

• You must submit your request within fourteen (14) calendar days of the disputed charge.
• Email our billing support team at billing@fanzzer.com or submit a request via our Contact Form.
• Please include:
  • Your Fanzzer username and account email address
  • The CCBill transaction ID, order number, or invoice reference
  • The date and exact amount charged
  • The creator's username
  • A detailed statement of the issue with supporting screenshots or evidence

Refund reviews are handled in close collaboration with the CCBill Consumer Support department. If an exception is approved, the funds are credited back to the original card or payment instrument used.

8. Billing Inquiries & Related Terms

Before filing an inquiry or dispute with your payment provider, please reach out to us first. Please also review our related policies:

• Chargebacks & Payment Disputes Policy
• Terms of Service
• Contact Support

Email: billing@fanzzer.com
Legal & Compliance: legal@fanzzer.com